Online Windows Screen
This article is for Microsoft Windows 10.
Click below to change the operating system.
Video (English Only) - Troubleshoot Blue Screen Issues in Windows
When Windows encounters certain situations, it halts and the resulting diagnostic information is displayed in white text on a blue screen.
Blue Screen errors occur when:
- Windows detects an error it cannot recover from without losing data
- Windows detects that critical OS data has become corrupted
- Windows detects that hardware has failed in a non-recoverable fashion
Windows 10 crash errors are collected in Problem Reports and referenced against other crash data that is available online. To access Problem Reports, follow these instructions:
- At the desktop, click the Search the web and Windows box and type "problem reports".
- Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to software.
- Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
- Right-click the line item and select Check for a solution.
You will need to be online in order to view solutions.
Dell has created a set of online diagnostics that can identify problems with your computer hardware or configuration that may be causing the issue. Visit the Dell Online Diagnostics to get more information and run a scan of your computer.
If your computer reboots immediately after receiving a blue screen error, you can disable the automatic startup by following these steps:
- Right-click the Start button and select Properties.
- Select Advanded system settings.
- Click the Advanced tab, then under Startup and Recovery, select Settings....
- Under System failure, uncheck the box next to Automatically restart.
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Source: www.dell.com
